FAQ
Before the event
Can I cancel my registration?
Until when can I cancel my registration?
I can't register for the event. Why is that?
Can I register for the same event with several accounts?
What happens when there are more applications than there are spots available?
I didn't register my deck list in time and missed the deck registration deadline. What should I do?
Can I change my deck list after the deck registration deadline?
I changed my deck list after the deck registration deadline. Can I use the last deck list I registered?
I wasn't able to apply for the event during the registration period, but I would still like to participate. Is there anything I can do?
I have a invite with a Bye. At what time should I be at the venue?
What means of transportation should I use to get to the venue?
I won't be able to arrive before the end of check-in time (because of work, school, or the state of public transportation, etc.). Will that be counted as tardiness?
Instead of a parent, can I have a friend accompany me as a guardian?
Do accompanying guardians have to be at the venue for the whole duration of the event?
During the event
Can I still participate if I show up late?
I was late and missed the start of Round 2. Can I still participate from Round 3?
What should I do if I need to go home part way through the tournament?
How can I know the detailed match schedule?
Is there a lunch or dinner break?
Where and when are prizes (participation prize, victory prize, top placement prize) handed over?
When scanning the Online Check-in QR code, I get the "Waiting" status. What does that mean?
I have trouble figuring out how to submit my match results online. What should I do?
I'm not able to submit my results online.
I'm not seeing my matches on the match result submission screen.
There's a mistake in my recorded match results. What should I do?
I don't know my Player ID – where can I find it?
I've forgotten by Trainers Website password. What should I do?
Can I change my registered deck list?
Where can I find information on the Deck Registration deadline?
I've accidentally damaged (bent, torn...) a card I'm using in the tournament. I don't have an extra copy of that card on me. What should I do?
Can I eat and drink inside the venue?
Where should I go if I've lost something?
Am I allowed to take pictures of my child while they're playing?
My friend who was supposed to receive prizes today is unable to get them in person – can I get their prizes for them instead?
After the event
Please let me see the results of the tournament.
I would like to object to a ruling that was made during the event. Please re-evaluate the ruling.
I've lost a personal belonging during the event. Where should I go to get it back?
I forgot to get prizes I was supposed to receive at the venue. I had a right to those prizes, so please send them to my address.
I didn't receive the LP I was expecting to get.